Return Policy

At The Dolphin Shorts, we want you to love your purchase. If for any reason you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.

1. Eligibility for Returns

To be eligible for a return, items must be:

• Returned within 30 days of the delivery date.
• Unworn, unused, and in the same condition that you received them.
• In original packaging with tags still attached.

Please note: For hygiene reasons, certain items such as undergarments, swimwear, and final sale items are non-returnable.

2. How to Start a Return

• Contact our support team at support@thedolphinshorts.com with your order number and reason for return.
• Our team will provide return instructions and, if applicable, a return shipping label.
• Pack your item securely and include proof of purchase.

3. Refunds

• Once we receive and inspect your return, we’ll notify you via email.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping fees are non-refundable.

4. Exchanges

• If you need a different size, color, or style, please request an exchange when contacting our support team.
• Exchanges are subject to availability.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
• In such cases, we will cover the return shipping fees.

6. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 7 days of delivery with photos. We’ll arrange a replacement or refund at no extra cost.

7. Contact Us

For questions or concerns regarding these Terms, please contact us:

📧Email: support@thedolphinshorts.com

📍Address: 4901 Fitzhugh Ave, Richmond, VA 22230

You can also use this contact form here.